Principal Customer Solutions Engineer, South Africa

Position Summary:

This position applies system level communications engineering expertise to provide pre-sales and post-sales technical consultancy to existing and prospective customers, and the sales organization, which help drive revenues and ensure customer satisfaction. A Customer Solutions Engineer helps identify customer needs then designs technical and operational solutions adapted to these needs and customer perceived risks. The CSE manages the senior technical relationship with the customer for the entire life cycle of the service including supporting operations and the customer during times of technical/operational difficulties.

1. Develop and maintain trusting and collaborative customer technical relationships so that customer experiences Intelsat’s Technical and Operational Excellence.
2. Work with all levels of customer organization to help the sales team identify the customer needs and drivers both technically and financially.
3. Perform communications system design and feasibility analysis to develop solutions that meet both the customer needs and the Intelsat strategies.
4. Support sales team through customer needs assessments, proposal development and customer communications.
5. Support satellite grooming initiatives by providing technical analysis and coordination between customers and the capacity management, sales, yield management, and operations to help achieve desired capacity optimizations at minimum costs to Intelsat and maximum benefit/minimum disruption to the customers.
6. Support satellite transitions and role consolidation activities by providing technical analysis and coordination between customers and the capacity management, sales and yield management to achieve smooth and effective transitions.
7. Use the knowledge gained by working directly with the customers to provide market intelligence to Product Management & New Product Development which can help guide product evolution and new product developments.
8. Provide customer training on Intelsat products, customer tools, and Intelsat operations.

Thorough knowledge of communications network engineering/design (satellite network experience desirable) and the economics of satellite communications solutions. Experience with state-of-the art industry products for ground segment equipment and terrestrial networking infrastructure. Knowledge and experience in vendor VSAT Corporate Networks products and market trends for corporate and private networks.

Knowledge of the Broadcast industry and video distribution technologies. Knowledge of the sales/buying processes and demonstrated ability to engage and develop trusting relationships with customers, at all levels, and internally with sales directors. Experience and training in proposal development and customer presentations. Experience with development and presentation of business cases. Excellent command of the English language, both written and oral; a working knowledge of French is desirable. Willingness and ability to travel frequently and for extended periods.

• Required Experience: 5 years
  
• Required Education: Bachelor's Degree
  
• Travel Required: 25%
  
• FLSA: Exempt
  
• Department Name: Customer Solutions Engineering
  
• Relocation Provided: No